Response from the Las Vegas Rock-N-Roll Marathon

So here's the response I received over email from the group that runs that Rock-N-Roll marathon series. (It's in between the asterisks.) I'll give you my thoughts after your read that...

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Thank you for contacting us regarding the Zappos.com Rock 'n' Roll Las Vegas Marathon & ½ Marathon, and thank you for your patience in receiving a response from us. With any special event, especially in the first year of trying something new, unforeseen challenges can arise. We know we have huge improvements to make and are truly sorry for the way things turned out race weekend. The race definitely didn't go as we planned, and we are fully committed to righting the wrongs that played out at the race. As event organizers of Rock ‘n’ Roll Marathon Series events around the country, our staff takes great pride in planning successful events. While a significant amount of time was committed to planning for this event, some elements did not go according to plan on race day, and we will be re-evaluating these elements for a better experience next year. Unfortunately we are unable to offer refunds for the race, however, we would like to earn your trust back. If you are interested, we are offering a limited time $50 discount to the P.F. Chang's Rock 'n' Roll Arizona Marathon and 1/2 Marathon (Register online using the coupon code FIFTYOFFAZ between today and December 20th) as well as a discount into the 2012 Zappos.com Rock 'n' Roll Las Vegas event which will be sent to you as soon as registration details are available for next year. Thank you again for taking the time to contact us and for your feedback, which we will definitely take into consideration in our planning for the future
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I find this completely unacceptable. I am not going to spends hundreds upon hundreds of dollars to go to Arizona next month. (Not to mention that it's a little late to start planning that even if I wanted to or could.) I did not get what I paid for in Vegas. Any other business is expected and obligated to provide you what you paid for so why isn't this company held to the same? And giving people money off their other races is simply a ploy to get you to come out there and spend your money with them anyway at the expo etc.


I am debating what to do and welcome any opinions. I'll be honest as much as I have enjoyed the Rock-N-Roll series, with the obvious exception of the Las Vegas run, I am inclined to never give them another dime of my money until they resolve this issue in a way that is deemed satisfactory. (Granted I have already paid my money to run DC in March so perhaps I will still do that last one but then again maybe I won't..... tough call.) Thoughts? Opinions?


And this response was to the online feedback I submitted. I also sent them an actual letter to their home office... though I doubt it will get a better response...